Adviser complaints up 70pc
The dispute resolution provider recorded a 21% increase in inquiries and complaints over the past year, up to 4365, and a 70% increase in the number of complaints about advisers.
Chief executive Susan Taylor said many of the complaints it received came from poor communication.
Insurance, particularly travel insurance, was the most complained about category. Complaints about personal insurance were rising in number, Taylor said.
“Many complainants say they were not given important information, or that the information they were given was ambiguous or poorly worded. Other times the complainant hasn’t disclosed certain information or simply hasn’t understood the information provided, be that the terms of an insurance policy or a written recommendation or plan.”
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