Good leaders are a rare commodity these days. Milton built a great business but when he left, a succession of bankers took over who we know are ignorant about insurance. We saw AMP buy AXA with bankers running AMP. What resulted was two 100 year old businesses being destroyed have bankers at the helm. We can hope that the boards of the few remaining insurers note that appointing a person with a banking background to the leadership role is a destructive appointment.

A shame to see Fidelity Life ceasing to be NZ owned, and for there to be no NZ owned Insurers left. It's sad to see what has happened to the company since Milton Jennings was in charge. You get the feeling if more of his type of leadership was continued that Fidelity might have continued to grow rather than the slow decline that has happened since Milton's tenure.

Of course it is the responsibility of the insurer to clearly communicate with its Policy holders, and Advisers together, regarding all changes on a Policy. There is at least one insurer that feels that a simple email to the Advisor on every Anniversary renewal is a bit too much for them! The Advisor has to be pro-active and chase renewal communications every year through the Insurer's website. Where is the responsibility of the insurer there?