Partners kills its matrix
Partners Life has decided to stop using its Customer Outcome Matrix (COM) and change its commission structure.
Partners Life has decided to stop using its COM for advisers as it believes the system may breach the CoFI regulations which are due to come into effect next year.
The COM was introduced in July 2021 as a way of measuring advisers' performance by surveying policyholders.
It was designed to ensure clients understood the advice they were provided, to encourage positive adviser...MORE»
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