Service levels and transfer of workloads
If you're an adviser, you will have seen the challenges with provider service levels trending downwards and your admin loads increasing.
If you're an adviser, you will have seen the challenges with provider service levels trending downwards and your admin loads increasing.
What I find concerning is a prevailing attitude emanating from insurance company management. I'm paraphrasing here "Service levels are shite, but that's with everyone, so we won't do anything about it."
Justifying...MORE»
Medical premiums and the public systemTuesday, May 20th, 8:00AM
Most of you will have seen the notices advising increased premiums in the last month, ranging from 16% to 22%. MORE» |
CoFI: Is this the catalyst for changing service commissions?Tuesday, May 6th, 6:10AM
The FMA has previously mentioned concern about how the incentives for policy servicing work. MORE» |
Medical premiums and the public system
Most of you will have seen the notices advising increased premiums in the last month, ranging from 16% to 22%.
MORE»Should we be commoditising life insurance?
There's been a long-term push to simplify life insurance, which I agree with in principle. However, in practice, this has some gnarly implications that those outside the industry don't appreciate.
MORE»Complaints processes and the rules can be two different things
Picking up on my prior ranting about a recent FSCL case study.
MORE»Policy value and retrospective advice
Jon-Paul Hale examines a recent FSCL decision over a funeral plan claim and says its trying to open the door litigating past advice given under old rules.
MORE»CPI, it's simple, right?
Most reading this in context of insurance would agree.
MORE»