Complaints processes and the rules can be two different things
Picking up on my prior ranting about a recent FSCL case study.
Let's deal with the complaint situation:
- The insurance company cancelled the cover.
- This appears to have been through a complaint process and suggests the insurance company came to a settlement of some sort to pay the client what is probably at least the face value of the cover.
- I can't see how the insurer can do that without paying at least...MORE»
Policy value and retrospective advice
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Thursday, October 3rd, 6:13AMYou'd think that with all the talk about licensing and managing advisers, insurers would have gotten their act together and sorted their systems to account for and address the various demands of their business and the new rules. Nope!
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MORE»The positive that we do
Friday, August 9th, 6:58AMMany people reading my articles might think I'm grumpy and cynical, and sure, what you see here usually points out some problem or issue.
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