Advisers lack client files
The FMA has said it will reveal the results of its work into churn in the last quarter of this year.
It has written to insurance advisers who were identified as having high levels of new business, had some in for interviews and given a number of advisers guidance on where they were seen to be in breach of their requirement to provide advice with reasonable care, diligence and skill.
The advisers were then asked to report back on how those concerns were addressed.
But Russell Hutchinson, of Chatswood Consulting, said the process had highlighted significant problems with some advisers’ systems.
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