AI: Advice's next big disruption
A new World Economic Forum and Deloitte Global report has examined what lies ahead for the financial services sector as AI changes the traditional operating models of institutions.
It's something that has started to be trialed on a small scale in New Zealand, particularly by banks offering digital AI "assistants".
But the report said the potential implications were wide-ranging and would require a re-think of many financial services structures. The bonds that had historically held financial institutions together were weakening and new models were being formed.
Instead of mass production, those who succeeded would offer tailored experiences and high customer retention benefits - not high barriers to switching.
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