976507090
TMM - News

AI: Advice's next big disruption

Monday 17th of September 2018

A new World Economic Forum and Deloitte Global report has examined what lies ahead for the financial services sector as AI changes the traditional operating models of institutions.

It's something that has started to be trialled on a small scale in New Zealand, particularly by banks offering digital AI "assistants". In recent years, mortgage advisers including Squirrel have introduced their own AI chat-bots to help customers through the mortgage application process.

But the report said the potential implications were wide-ranging and would require a re-think of many financial services structures. The bonds that had historically held financial institutions together were weakening and new models were being formed.

Instead of mass production, those who succeeded would offer tailored experiences and high customer retention benefits - not high barriers to switching.

Want to read the full article?

Click the button below to subscribe and will have free unlimited access for a limited time to full article and all other articles on the site.

You will also be able to comment on articles on Good Returns.