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Insurance

AIA NZ improves mental health underwriting

Sharron Botica.
Friday 13th of August 2021

Improvements have been made to the insurer’s underwriting approach to mental ill-health disclosures for income protection cover via its online platform AIAHub.

These changes include an expanded set of questions to better understand the nature and severity of any mental health conditions being disclosed, and in some circumstances, provide straight-through processing.

“With the growing maturity of automated underwriting and our ability to analyse data from many years of customer disclosures, we are pleased to have been able to review our previous approach of manual underwriting, and introduce some automation to better support customers with mental ill-health,” says AIA NZ chief customer officer Sharron Botica.

In the past, Botica says applications for income protection have been referred for manual underwriting when mental health issues are disclosed, irrespective of the severity or type of mental health condition or the impact on a customer's circumstances.

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