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Special Report

AIA: The customer business

Friday 1st of July 2011

The battle for distribution that has been going on in New Zealand since the mid-1980s was once the domain of the old guard - names such as National Mutual, Australian Mutual Provident Society, Colonial Mutual, and the now quaint-sounding Government Life Office. With tools like agency development loans spawning terms such as ‘golden handcuffs' - essentially, large cheques written with few or no...

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