AMP takes out top award

The award, handed out by the Australian and New Zealand Institute of Insurance and Finance (ANZIIF), is for life insurance companies who have demonstrated strong performance, responded to market changes and provided outstanding service for their customers and intermediaries.

"AMP proclaims its purpose is to help people own their tomorrow," the judges said. "With a detailed submission, AMP demonstrated a genuine commitment to empowering its customers to do just that."

"AMP has proven its impact on the market through positive financial results, good customer satisfaction measures, and proactive leadership at a time of regulatory change.

"The judges were particularly impressed with the AMP customer ‘Listen, Learn, Act’ program and its use of data to improve customer outcomes.