Asteron takes out gong, again

The judges said Asteron Life’s focus on customer service, business partner support, innovation and internal culture secured it strong scores in the awards.

"To improve customer service, Asteron created a position dedicated to enhancing the customer experience at claim time and has since reported claim payment rates of 97% for the assessable period. The business has also improved processes including responding to all claims within 24 hours and assigning a dedicated case manager to ensure the efficient treatment of all claims.

"With strong financial results after a brand re-launch in 2012, Asteron Life demonstrated a solid client retention and growth strategy."

The judging panel also commended Asteron Life for its industry leadership, sustainability, focus on gender equality and its corporate social responsibility activities.