Bank targets 'put customer interests at risk'
First Union has released new data from a survey of its members, which showed that 87% of staff felt pressure to sell financial products.
More than 90% said the pressure they were under was the same or greater than a year ago, despite banks pledging to respond to Australia's Sedgwick Report and alter their incentive structures.
Union organiser Stephen Parry said banks’ attempts to balance sales targets with softer, non-sales factors, had been ineffective.
He said while ANZ and Westpac had moved away from having set dollar amounts of product categories that staff had to sell, they were still working towards a target number of overall sales.
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