Banks of the future may offer customers less choice
New Zealand banks of the future could do away with a complex range of mortgage products and instead offer their customers just one “home loan” that they then customise to the customer’s needs.
That’s one of the suggestions in a new report from PriceWaterhouseCooper.
It says there are six major forces shaping the banking industry; changing demographics, technology, consumer behaviour, Asia, government and a subdued global economy. The report focuses on Australian banks, which own the four big banks in New Zealand. PwC said the same issues applied in both countries.
The report states that, in order for banks to become more agile in an ever-changing world, they must become simpler, smaller and more deeply connected to customers.
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