Commission files charges against Youi insurance

The 15 charges Youi faces under the Fair Trading Act are representative and relate to alleged misrepresentations made between July 2014 and February 2016. Specifically, the Commission alleges that Youi:

• made false or misleading representations on its website regarding consumers’ ability to obtain a quote online

• made false or misleading statements during telephone sales calls with consumers, including telling them bank or credit card details were required to generate a policy quote

• asserted a right to payment for unsolicited insurance policies by sending letters demanding payment and/or debiting consumers’ bank or credit card accounts without their express permission or knowledge