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Jon-Paul Hale

Complaints processes and the rules can be two different things

Thursday 12th of December 2024

Let's deal with the complaint situation:

  • The insurance company cancelled the cover.
  1. This appears to have been through a complaint process and suggests the insurance company came to a settlement of some sort to pay the client what is probably at least the face value of the cover.
  2. I can't see how the insurer can do that without paying at lea...
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