Complaints to REAA pouring in
The authority, launched in November last year, has received over 17,000 telephone and email enquiries and over 320 written complaints and allegations from both licensees and consumers.
The REAA was set up under the Real Estate Agents Act 2008 to license industry members and provide an independent and transparent complaints process.
"The large number of complaints received since implementation of the new act is significant and highlights there was a need for this new legislation with its consumer protection focus," authority board chair Kristy McDonald says.
The complaints range from minor through to serious and most are now in various stages of inquiry and assessment by Complaint Assessment Committees (CAC), autonomous groups established to uphold independent and transparent assessment.
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