Confidence in agents slipping
Consumers in general and people who had been involved in a real estate transaction were surveyed about their impressions of the industry and their dealings with it.
When asked to rate their experience with real estate agents, 56% of those who had been involved in a transaction in the last 12 months said the agent was excellent or very good when it came to being professional. That was down from 66% in 2013.
Fifty-five per cent said their agent was excellent or very good in terms of their knowledge of the market, down from 63% last year, 54% said the way the process was explained was excellent or very good, down from 68%, and 53% rated their agent highly for acting ethically, honestly and openly, down from 65% last year.
When it came to being knowledgeable about legal requirements and providing the necessary information, about half rated agents as very good and excellent, down from 64% and 62%, respectively, last year.
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