Customers not shaken, or stirred, by churn debate
Widespread industry speculation suggests Partners Life - whose data is not included in the ISI figures - has been the main beneficiary.
Yet according to the main disputes resolution schemes and the Financial Markets Authority (FMA), while a hot button topic among advisers and insurers, the issue barely registers with consumers.
The FMA's head of primary regulatory operations, Sue Brown, said "we have had feedback from industry, and a few complaints" but that the topic is only an issue within the industry.
She said churn wasn't an issue picked up in the monitoring visits conducted so far by the watchdog but that insurance advice, including product replacement advice, "may be a theme or targeted area in the future."
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