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Dispute schemes offering carrots to advisers

Wednesday 24th of July 2013

In its recent newsletter the ISO claimed it was aware that other dispute resolution schemes were approaching its members.

“We are aware that some other dispute resolution schemes are marketing direct to our Participants and you might be misinformed about our service,” it says in its recent newsletter.

Coincidentally this comment was made about the same time the Financial Services Complaints (FSCL) scheme had offered a discount to its members.

It said the scheme will reduce its annual fees by 10% for the next financial year. Chief executive Susan Taylor said it was a result of a cash surplus due to membership growth.

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