Fidelity Life drops the jargon, boosts adviser support
According to an industry update recently circulated by the insurer, its staff have spent a lot of time speaking to customers and advisers and worked through some improvements which they are ready to start rolling out.
"We’re making things easier to understand. To support our goal of delivering good customer outcomes, we’ve revised a number of our customer documents to remove unnecessary jargon and simplify the language so it’s easier to understand."
For example, changing "sum assured" to "sum insured", "date of commencement" to "start date" and "life assurance" to "life cover", to name just a few.
Fidelity is making enhancements to its CPI option and Indexation option, by only applying CPI or Indexation increases at a policy's second anniversary.
Click the button below to subscribe and will have free unlimited access for a limited time to full article and all other articles on the site.
You will also be able to comment on articles on Good Returns.