Financial Advice NZ: Focus on outcome, not time it took
The code was revealed at the association’s conference in Auckland last week - it was well received although some commentators questioned why it had taken two years to produce.
Many of those the FSC represents are now involved in the FMA and Reserve Bank’s inquiry into the conduct of life insurers and banks.
Financial Advice NZ chief executive Katrina Shanks said anything that was designed to be customer-centric and improve the outcomes for consumers would be positive. ”Any move in that direction is a good move.”
The more the industry put the customer in the middle of decision-making, the sooner it would build confidence and trust.
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