IDS to offer complaint service
IDS hired Trevor Slater in December. He is former general manager of Financial Services Complaints Ltd (FSCL).
IDS owner Barry Read said the company would provide internal resolution services and support for adviser businesses across investment, insurance and risk advice, from next month.
“What we’ve found over the last few years is that if an adviser’s client has an issue or a complaint about a product or something has gone wrong, the advisers try to go back to the service provider and try to get it sorted.
"If they can’t get a suitable resolution, there’s not necessarily a complaints manager in the advice business, it might be just the adviser so then the next step is to go straight to the external dispute resolution. The issue there is that you’re a bit out of control of the process at that point.”
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