Jennings working on churn solution
The Financial Markets Authority is still working through its investigation into replacement business.
It initially requested information from insurance companies, and identified 200 advisers who had higher numbers of clients replacing policies.
It then asked them for a list of all their clients, and all those who had moved their policies since 2012. It also wanted a list of all insurers clients had policies with, and details of the commissions and incentives advisers received.
That was then followed with another request, which asked them to present full client files for specified clients by December 15.
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