Kiwi Wealth gets first robo green light
It has become the first financial services provider in the country to be approved by the Financial Markets Authority to deliver personalised digital financial advice.
Joe Bishop, Kiwi Wealth general manager customer, product and innovation, said he expected to see a large increase in the number of people looking for financial advice.
Many would start online, he said, with personalised digital advice. Some would then go on to seek human advisers. By that point, much of the basic work of financial advice would be done and the adviser could focus on the relationship and conversation with the client and adding value.
"People expect both and providers will need to provide both."
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