Old Mortgage News
Multiple distribution channels a problem
Wednesday 9th of April 2014
It was announced yesterday that he will be retiring from the role at the end of July, after 22 years with the bank.
Smith said the banking environment had changed a lot during his career.
Technology was the big focus now, he said. “It’s easier for the larger banks than the smaller ones, but even they are going to find it a continuing challenge.”
He said it was not just a matter of needing to devise new ways for customers to interact with the bank, such as mobile and online offerings, but making certain that they were secure.
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