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Insurance

Non-disclosure case highlights need for better records

Friday 29th of October 2021

The complaint, while not fully upheld by Financial Services Complaints Ltd (FSCL), highlights the need for advisers to keep very good records of the entire advice process and for consumers to be sure they fully disclose any pre-existing medical conditions.

In 2010, Jane (details of the complainant and adviser are confidential) met with her insurance adviser to review her life and mortgage protection cover.

After carrying out a needs analysis, the adviser recommended that Jane move to a new insurer and take out life, trauma, and mortgage repayment cover.

A year later, they met again and the adviser recommended that Jane move to another new insurer so she filled out a new proposal but did not disclose pre-existing health issues including Type-2 diabetes.

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