Premiums refunded after funeral cover exceeds sum insured
In May 2010, June (names changed due to privacy concerns) arranged funeral insurance cover for her husband Michael for a sum of $20,000.
In 2020, June contacted the insurer (insurer not named), because she believed she had paid more in premiums than the sum insured and asked to stop or reduce the premiums.
The insurer told June that, as it was a risk-based policy, the premiums were payable until her husband turned 90, and there were no options to stop or reduce the premiums.
June made a complaint to the IFSO Scheme saying she was not told that her premiums could exceed the sum insured.
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