Regan: AMP's conduct unacceptable
The firm appeared before Australia's banking Royal Commission, which is investigating misconduct in the financial planning sector.
Jack Regan, AMP’s head of advice and New Zealand was questioned on Tuesday as the commission looked at the business’s practice of charging for financial planning services clients did not have access to.
Regan apologised to customers, admitting the company made untrue statements to the regulator.
The enquiry heard it had made a deliberate decision to continue to charge “orphan” clients financial advice fees for three months when they went into a central pool, often after their advisers retired if no buyer could be found for the book.
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