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Insurance

Short-term targets, long-term promises create poor conduct: Ballantyne

Friday 7th of September 2018

She spoke at the Financial Services Council conference this week.

She said to address conduct concerns in the insurance sector, there needed to be regulated, drop-dead things that insurers had to make visible.

“One is the value proposition to your longest-held customer and the other is how you look after your lowest-paid employee,” she said.

Insurers were focused on new business and the people who were already on the books were left to pay the cost of the business while it “ran around and got kudos” and bonuses from attractive new customers.

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