Southern Cross: No negative impact from commission change

The insurer revealed in July that it was restructuring the way advisers were paid.

Chief sales officer Kerry Boielle said the upfront commission paid would increase slightly but trail amounts would fall. Advisers would receive a set amount each year per life insured, rather than a percentage of premium.

Boielle said this week that, six months on, it was “pretty early days” for the new model but advisers had reacted pragmatically and understood why the change was made.

She said it was in their interests, too, that the health insurer was able to manage its costs.