Tech adoption a pandemic positive: Hill

Graham Hill

Advisers are working remotely during the lockdown, and deploying new ways of working to do so.

While advice is not considered an essential service in the same way as banks and insurers, advisers have been allowed to continue in a contactless way from home offices.

Graham Hill said his focus was on supporting advisers and their clients. Most of their time was being spent dealing with client enquiries and working through the relief packages that were available, he said.

But he said it had been “fascinating” to see advisers deal with the need to move a business model that had traditionally been built around seeing clients in their place of business or at home.