The bittersweet experience of discovering a claim
Here are three quick examples with some details changed or omitted to preserve client confidentiality:
The first was a head injury. Discovered when the adviser approached a client about taking up Trauma cover. The client was interested in the cover, which might have been because they had some “mortgage insurance stuff” which they had bought from the bank.
The adviser asked for a copy of the policy document and took the client through the application process for the new cover. During the application the client disclosed that they had suffered serious head injuries and had some on-going problems arising from that.
A little disheartened at the receding likelihood of closing the sale, the adviser checked the existing policy to see if a claim was possible. He felt that it was.
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