[The Wrap] Who's tougher? FMA or ASIC
Last week Westpac and BT in Australia were found to have given “personal advice” to 14 customers by call centre staff.
The staff advised each person to accept an offer to roll over their external superannuation accounts into their account with the bank.
This has been reported as being a test case to provide clarity to the financial services industry on the distinction between the provision of ‘personal’ and ‘general’ advice.
Sounds very similar to the former New Zealand regime where we had Authorised Financial Advisers (AFA) and Registered Financial Advisers (RFA).
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