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Jon-Paul Hale
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Jon-Paul Hale

Vocational retraining - the improvements

Thursday 21st of July 2022

One of the crazy things that have come through from this area of claims management is the ridiculous requirement for the claimant to have a job offer before they approve and commence training.

This is a crazy requirement as the retraining for a professional occupation could take a year or three...

I appreciate that the insurer wants some certainty that the money will go to something productive. This should be a given.
* Is the chosen occupations appropriate? Occupational physicians can assess and advise.
* Does the claimant have the capacity to get through training and look for work? A psychiatrist/psychologist can assess this.
* Is the chosen occupation within the claimant's physical and psychological capability? Occupational therapists can assess.

Clearly, we want this benefit to be used for the betterment of our clients and increasing costs without corresponding improvements should be avoided.

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Paul Flood: The danger is that the 'goalposts' (regarding what is acceptable or unacceptable adviser conduct) may be susceptible to change. Our 'Principles based' legal/regulatory environment lends itself to “prevalence-induced concept change” over time, perhaps not so much in the written laws and Code, as in the interpretation of the prescribed principles.
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Just a tip, if you use more than six, six letter words in a sentence you lose most Kiwi's. So avoid client/adviser confusion when writing your post or article if you would like it read and understood. Ironically, my last sentence was not likely read.
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