[Weekly Wrap] Complaining about a lack of complaints

First, we had Financial Services Complaints complaining that it wasn't getting enough complaints. Chief executive Susan Taylor said people with legitimate complaints did not realise that there were dispute providers available to them. Although her organisation has reported a 100% increase in the number of complaints received compared to six months ago, she says there are still more that should be coming in.

Some advisers have taken issue with this and suggested that it is unfair that an organisation they choose to subscribe to - FSCL is not without competitors - would appear to be drumming up complaints against them.

FSCL has made notably more noise and appears to be more media-savvy than the other dispute resolution schemes but whether that will get them more financial services provider clients remains to be seen.

The other issue that needs to be dealt with carefully is under-insurance. Life insurance is something a lot of people don't really like to think about, let alone discuss, so encouraging a widespread debate about this country's terrible rates of protection is difficult.