Westpac keeping eye on Australian sales incentive change
It was revealed this week that the bank wanted to change practices that could be seen to be creating conflicts of interest.
From October, Westpac in Australia will replace its system of rewarding tellers for the number of referrals they make to sales staff. Instead, their incentives will be tied to customer feedback about service quality.
A New Zealand spokeswoman said the change would not apply in this country.
“The change at Westpac Bank Australia is for the teller role only. Westpac NZ equivalent roles do not have specific sales KPIs. Performance for those equivalent roles is evaluated on service-type measures. We will keep a watching brief on the changes announced this week in Australia.”
As part of the review of the Financial Advisers Act, it is likely that the way banks deal with customers in New Zealand will have to change.
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