Adviser complaint a reminder of importance of reviews

Dispute resolution provider Financial Services Complaints (FSCL) dealt with the complaint and recently published a case note.

It said the client arranged a life insurance policy through an adviser in 2010. But then in 2017, she took out another life policy through a bank, probably when she was refinancing her mortgage.

In 2023, her son became the contact person for her policies. He contacted the adviser who arranged the first policy about reducing the sum insured to make the premiums more affordable.

He said he also asked about the second policy and was told it was income protection cover.