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Banks repay $0.8m in overcharged break fees

Wednesday 12th of May 2010

 

The Commerce Commission has concluded its investigation, which was prompted by complaints from bank customers, under the Credit Contracts and Consumer Finance Act (CCCF) into the mortgage break fees charged by banks when customers repay their fixed-rate loans early.

As a result, Kiwibank and HSBC have each been issued with a warning on the basis that the formulae they were using until mid-2009 had technical deficiencies. During the investigation both banks changed their formula.

Kiwibank has since made ex-gratia payments to its customers totalling approximately $689,000 while HSBC made ex-gratia payments to its customers totalling approximately $113,000.

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