Conduct and the design of policy documents and product brochures
Some changes, I think, are excellent – such as electronic delivery of documents, and showing the definitions of defined terms on the page they are used, either on a click or on mouse-over. Others, I felt were not so good – such as including all benefits in one document.
But documentation is always a trade-off and resolving challenges of legal correctness, use of medical terms, simplicity and ease of navigation are not easy.
A few months ago, Pinnacle Life released a guide “Five big life insurance questions” which was brought to our attention. It is a really simple guide for clients.
One of the features I like best is that there is a straightforward description of the common limitations on application and common claims exclusions shown in the guide
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