Conduct, culture, and commission
In other places I shall write about the conduct and culture issues (which are real) but here it seems important to write about churn, advice, and commission.
The commission issue is one in which I have some struggles.
First, a disclosure of interest: obviously, I work with a lot of insurance advisers. I work with some excellent advisers, and I also see some very poor ones.
That commission pays for access to advice there is little doubt. Some people would not get advice if it were not paid for by those high upfront commissions the report criticises.
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