Health Funds shrugs off conduct scrutiny as insured numbers grow

It has released its latest annual report, in which it records another increase in the number of New Zealanders with health insurance.

Chairman Geoff Annals said the year had been notable for the focus on sector conduct and the Government reviews intending to improve it, as well as efforts to revamp insurance contract law.

He said his association was willing to comply and members had had an industry code of conduct since 1992.

“We see ourselves as providing health services rather than financial advice, so we are always trying to find a way to pay a claim rather than get out of it. That’s what our customers expect.”