Insurance industry complaints on the rise
Insurance and Financial Services Ombudsman (IFSO) Karen Stevens says most complaints this year were about insurance, with an 18% total increase in complaints accepted by the IFSO.
Stevens says the lift can be attributed to growing consumer awareness of the Financial Markets Authority's focus on conduct and culture, as well as the Insurance Council of New Zealand's Fair Insurance Code.
Overall, complaint enquiries were down 8% from the year before, from 3922 in 2020 to 3626 in 2021.
However, total accepted complaints went up by 18% in 2021 with 334 complaints accepted compared to 274 in 2020 but were up 25% across the life and health and fire and general insurance sectors.
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