'It feels tacky but everyone else is doing it...'
He spoke at the FSC conference this week, and told attendees that it was vital the sector focused on building customer trust - but it had some challenges.
“You don’t need me up here banging on to know this is true,” he said.
“But the public don’t believe you know it. Or if you do, that you are really going to change it. I see how hard many of you and your firms are trying to shift the way you operate to earn my trust and that of your customers.
“But I really don’t think they [the public] see it. The issues highlighted by the Australian Royal Commission have probably set this back a good bit, even on this side of the Tasman, but in any event change was moving slower than it needed to.”
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