Mortgage advisers identify issues shaping the industry’s future

New Zealand was represented by the Finance and Mortgage Advisers Association of New Zealand (FAMNZ)  at the summit for the first time as it met to chart the future of the industry.

Optimism about the future of broking underpins this year’s white paper which focused on the critical question of: How will we remain relevant in 2030 and beyond?

Recognising that “artificial intelligence, embedded finance, regulatory shifts, and changing consumer expectations are transforming how and where advice is provided,” the white paper identified five signals that will shape the mortgage adviser of 2030.

1. Advice is what sets you apart: in a world of embedded finance, mortgage advisers must prioritise personalised and ethical advice as their core value.
2. Technology and trust must coexist: AI functions as support, not a replacement. Mortgage advisers should combine digital skills with human insight.
3. Education must evolve: Future-proof mortgage advisers need technological proficiency, emotional intelligence, and business insight — not just compliance expertise or training.
4. Inclusion fuels innovation: Gender diversity isn’t just a moral concern — it’s essential for reach, resilience, and relevance — and is increasingly demanded by many customers.
5. Mortgage advisers must be co-creators: Innovation, policy, and platform design must be developed in collaboration with advisers, utilising their insights into customer journeys.