News Round Up
Drop in health and life complaints to the ISO
The life and savings sector accounted for 19% of all complaints received by the Insurance and Savings Ombudsman (ISO) in the last financial year. Both Health and Life and Savings had a decrease in the number of complaints, while Fire and General increased by 9% according to the annual report. Overall 284 complaints were received for investigation (42 more than the previous year) and 277 were resolved.
FDR website launched
Financial Disputes Resolution (FDR) the government's default dispute resolution scheme launched its website www.fdr.org.nz last Friday.
FDR has been developed and is operated by Dispute Resolution Services Ltd (DRSL), an award-winning, nationwide company. Financial advisers that choose to join up to the FDR scheme can now apply online.
Financial advisers and service providers should be registered in seven weeks time by 1 December.
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