Partners Life introduce nominated representatives
Partners Life managing director Naomi Ballantyne insists it's business as usual for staff and advisers as making staff nominated representatives was due to liability issues brought about by recent changes to legislation.
According to a statement sent to Partners Life advisers, the client engagement team was set up a few years ago to help advisers with customer retention and arrears issues.
"Throughout this time, however, the team have had very little scope to have truly constructive conversations with clients due to the limitations of the type of financial advice they could give."
Advisers have the option to "opt-out" of the service but Ballantyne says she does not expect many advisers to do so.
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