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PI scheme cover extended due to IT issues

Katrina Shanks.
Wednesday 28th of July 2021

According to an email sent to Financial Advice NZ members by its broker Marsh, the programme's underwriters NZI have agreed to extend the current insurance liability programme until August 30 and is apologising to its members for "unacceptable" problems with its service delivery.

Members of the programme will have their current insurance liability extended at the existing terms, conditions and premiums of the current programme.

"We have requested this extension to ensure that all advisers in the current programme who have not managed to complete a proposal are not placed under undue stress due to time constraints," the email states.

The email says that issues experienced with the TechCertain IT process have found advisers unable to access the system and there have been "cut and paste" errors in emailed passwords.

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