QFEs fail on replacement business practices: FMA
It has completed a review of the insurance practices of QFEs around replacement business and found there are particular conflicts of interest they need to manage, and it's not convinced they're doing it.
The regulator found fewer than half the firms advised customers that replacing their insurance could lead to worse cover or loss of benefits.
Replacement business forms were used as a risk management tool for insurers rather than to help customers with their decision-making.
None of the insurance providers had an independent process to distinguish between new and replacement business.
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