Record keeping and all that
These people are particularly scornful of detail, process, forms, and data that comes with, say, the current AFA Code.
Let alone the new one that is coming. It is easy to have a lot of sympathy with such a view, but the data supports the opposite proposition.
I’ve recently had meetings with people that run disputes resolution organisations. Hearing them talk about the types of complaints they get, and what happens with them, underlines the value of effective record keeping.
Not for compliance purposes, although that is essential. Their data underlined the importance of good records for effective business management.
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