Societal change and changing financial services
Because it is slow, largely predictable, and happens all around us. Yet examples abound of companies that failed to recognize change and respond appropriately.
Sometimes, societal change is seen as something to be resisted: like the famous example of a New York department store in the 1920s which actually limited the floor space available to its washing machine sales – because they felt they were selling too many.
Perhaps societal change happens to be one of the hardest to spot partly because it is so slow and happens all around us.
When I think about the changes New Zealand has experienced over the last 25 years, I realize that they have been enormous. But what will happen over the next fifteen years?
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